Running Airport Transfers: Flight Tracking, Flat Rates and Meet-and-Greet
By Sunil Shrestha, founder · 18 years in limo & chauffeur software ·
Quick answer
Reliable airport transfers rely on live flight tracking so pickup times follow the real arrival, clear flat rates per route, defined waiting-time rules, and driver notes for meet-and-greet — all visible to dispatch and the chauffeur in one place.
Key takeaways
- Capture the flight number at booking so arrival times update automatically.
- Publish airport flat rates so customers see a price before they book.
- Send the chauffeur and passenger the pickup details and status updates.
Why is flight tracking important?
Flights land early or late. When the booking is linked to a flight, dispatch can see the real arrival and adjust the pickup rather than send a chauffeur too early or leave a passenger waiting.
How should I price airport trips?
Flat rates per route are easiest for customers to understand. Add clear rules for waiting time, extra stops and surcharges so there are no surprises at invoice time.
What does meet-and-greet need?
Store a pickup note on the trip: terminal, sign name, and where the chauffeur will wait. The driver app shows this with navigation and trip status.
How do I handle delays and changes?
Use the dispatch board to reassign a trip quickly if a chauffeur is delayed, and automated alerts so the passenger knows the driver is on the way.
Frequently asked questions
- Does LimoTrack support flight tracking?
- Yes. LimoTrack includes live flight tracking so airport pickups can adjust to delays.
- Can I set airport flat rates?
- Yes. The pricing engine supports airport flat rates alongside hourly and point-to-point fares, surcharges, gratuity and promo codes.